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Elmswood Retirement Village

Discover how Elmswood elevate the learner experience with streamlined HR functions through ELMO Software.

The Challenges

Heavy reliance on paper-based processes for many HR functions, including learning & development and onboarding

Time-consuming manual processes

Compliance-related obligations requiring the rollout and completion of regular training for all staff

Elmswood operates in a heavily audited industry where compliance plays a critical role.

Continuous updating of employee skills and competencies is important not just for care staff but for everyone employed by the organisation – from maintenance staff through to gardeners. The HR team of three consists of a facility manager, a unit manager at the Fendalton facility, and Sarah Criglington, Learning & Development Coordinator.

Criglington notes that when she joined the organisation five years ago, it was very reliant on manual HR processes. “Everything was paper-based,” she says. “It was about tracking people on Excel spreadsheets. For training purposes, we relied heavily on PowerPoint and paper documents, including paper questionnaires. People would fill out the questionnaire and put it in for marking, so there was a lot of time spent distributing the material, marking the material, and returning the results to the staff member.”

The onboarding process was also paper-based, increasing the risk of important steps being delayed or even missed entirely. “We really needed to streamline the process and make sure that everything was captured appropriately,” says Criglington.

COVID-19 presented a new set of challenges – not least of which was ensuring training material could be rolled out quickly and efficiently. There was a need to reach all staff, regardless of where they were working, so that the latest information around infection prevention and control, hand hygiene, and other essential topics could be covered.

There was recognition from Criglington and her colleagues that training could be streamlined and delivered via more innovative means.

The Benefits

More efficient and timely delivery of training to employees

Less paperwork for HR

Up-to-date and relevant pre-built course content, and the ability to create bespoke content using the knowledge and training materials available in-house at Elmswood

Positive learner feedback: 47% of surveyed employees at Elmswood said they learn more effectively; 52% said they’ve changed their work practices since using ELMO Learning Management

It has made such a big difference in relation to how quickly we are able to get information out and how quickly we were able to capture everyone’s details.
Sarah Criglington
Learning & Development Coordinator at Elmswood Retirement Village

Criglington has been impressed with the transformative nature of ELMO’s solutions on Elmswood’s internal processes.

“It has made such a big difference in relation to how quickly we are able to get information out and how quickly we were able to capture everyone’s details,” she explains. “For example, staff are automatically enrolled in the course, and they know straight away that they have a new course to complete, even if they are on annual leave or away from work. The timeframes in which courses are completed is much quicker, with a lot less running around on my part.”

With the situation changing sometimes on a daily basis during the height of the COVID-19 pandemic, giving employees the ability to complete courses remotely, no matter where they were based, was also welcomed. “Everyone was able to do the training really quickly and that worked well. That’s ongoing, too. We’re updating those same modules and making sure they are still relevant and providing our staff with the most up-to-date information,” Criglington says.

There has been a significant reduction in manual work for Criglington. “It’s so much easier, I can’t believe the difference. When I think back to when I first started and how frustrating the whole process was, it’s just so much better now. It’s so much more streamlined, the staff enjoy it more, and the content is so much more relevant,” she says.

When Elmswood staff were surveyed after ELMO had been in place for around 12 months, the responses were enthusiastic. 47% said they learnt more effectively by using the ELMO system and 52% said they had changed their work practices since using ELMO. “A lot of the content was the same or fairly similar; it was just the new method of delivery that caused those increases,” Criglington says.

Further responses from the survey included:

  • “It’s easy, quick, and you can do it online at home”
  • “ELMO makes learning much easier and faster”
  • “It’s easy to use. I like referring back to the notes”

Critically, ELMO’s learning solutions cater to everyone’s needs. Elmswood employs people with varying computer literacy, from minimal through to very experienced users. Criglington says that with minimal guidance, even those with less confidence are gaining a lot from the experience. “They are enjoying it and finding the experience quite straight-forward,” she says.

ELMO’s customer support is also praised by Criglington. “They have been so supportive of what I’m doing here,” she says. “When I have a question, they work with me to find a solution. Raising tickets with the help desk is also efficient and you often get a reply the next day.”

Criglington is excited about the future: “We’re going to keep improving and tweaking our system. We’ll discover new efficiencies as we go along and hopefully eliminate more paper from our lives!”