Elmswood Retirement Village

“It has made such a big difference in relation to how quickly we are able to get information out and how quickly we were able to capture everyone’s details,” she explains. “For example, staff are automatically enrolled in the course, and they know straight away that they have a new course to complete, even if they are on annual leave or away from work. The timeframes in which courses are completed is much quicker, with a lot less running around on my part.”

With the situation changing sometimes on a daily basis during the height of the COVID-19 pandemic, giving employees the ability to complete courses remotely, no matter where they were based, was also welcomed. “Everyone was able to do the training really quickly and that worked well. That’s ongoing, too. We’re updating those same modules and making sure they are still relevant and providing our staff with the most up-to-date information,” Criglington says.

There has been a significant reduction in manual work for Criglington. “It’s so much easier, I can’t believe the difference. When I think back to when I first started and how frustrating the whole process was, it’s just so much better now. It’s so much more streamlined, the staff enjoy it more, and the content is so much more relevant,” she says.

When Elmswood staff were surveyed after ELMO had been in place for around 12 months, the responses were enthusiastic. 47% said they learnt more effectively by using the ELMO system and 52% said they had changed their work practices since using ELMO. “A lot of the content was the same or fairly similar; it was just the new method of delivery that caused those increases,” Criglington says.

Further responses from the survey included:

• “It’s easy, quick, and you can do it online at home”
• “ELMO makes learning much easier and faster”
• “It’s easy to use. I like referring back to the notes”

Critically, ELMO’s learning solutions cater to everyone’s needs. Elmswood employs people with varying computer literacy, from minimal through to very experienced users. Criglington says that with minimal guidance, even those with less confidence are gaining a lot from the experience. “They are enjoying it and finding the experience quite straight-forward,” she says.

ELMO’s customer support is also praised by Criglington. “They have been so supportive of what I’m doing here,” she says. “When I have a question, they work with me to find a solution. Raising tickets with the help desk is also efficient and you often get a reply the next day.”

Criglington is excited about the future: “We’re going to keep improving and tweaking our system. We’ll discover new efficiencies as we go along and hopefully eliminate more paper from our lives!”