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ELMO Customer Success

Get the support you need, with ELMO’s personalised service to help increase your ROI and achieve your organisation’s goals.

Why choose ELMO?

Customer satisfaction is our number one priority – whether you’re configuring ELMO to reach your goals, or something isn’t quite right. Your ELMO Customer Success Manager is there to get you up to speed with ELMO fast, help you train up administrators, make configuration changes, and incorporate any new features you need.

How Can ELMO help you?

Technical Consultation

We aim to facilitate your ELMO solution’s adoption and optimisation, thereby expediting your return on investment. 

We offer dedicated support to meet your varied needs. This support includes learning and exploring the system, reviewing usage, training new administrators, making configuration changes, incorporating new features, or accessing managed services.

Reconfiguration support

Your dedicated Customer Success Manager will schedule regular 1:1 consultation sessions to support tailoring the system and addressing reconfiguration requirements.

This facilitates the optimisation of ELMO solutions and encompasses fundamental principles, strategies, and practices crucial for achieving success.

Activate your CSM

Your Customer Success Manager can assist you with an array of system reconfiguration including building a performance template, TMS Homepage redesign, Onboarding homepage redesign, new workflow build, customer reports and other reconfiguration for your unique requirements

Your customer success manager

Your ELMO CSM is your dedicated partner in your journey towards success. They work with you to understand your goals and metrics, and help you achieve the desired outcomes for your organisation.

Thanks to their broad experience working with the ELMO product team and diverse clientele, CSMs possess a wealth of invaluable insights, and they’re here to help you achieve your business strategy objectives.

ELMO Essential

Connect with quarterly with a dedicated Customer Success Manager who understand your business to provide guidance and coaching across your human resource information systems (HRIS). Optimise ELMO solutions with a tailor made plan that brings together the fundamental principles, strategies and practices needed for business success.


Connect monthly with a Customer Success Manager to promote user adoption and ROI for your ELMO Solution. Rely on expert advice, support, and coaching as well as assistance with system configuration. All tailored to your human resource information systems (HRIS) needs.


A committed 1-hour fortnightly session with a Customer Success Manager, you’ll drive user adoption, optimisation, and user engagement to improve efficiencies and achieve ROI from your ELMO Solution. Receive a CSM’s support with Payroll leverage the expertise for tailoring system configurations and addressing reconfiguration requirements.


A Customer Success Manager (CSM) is someone specialised in a software platform, who is assigned to a business to help them get the most from that software.

They learn the business goals and with their expert product knowledge, guide the business to attain their success metrics.

A Customer Success Manager (CSM) can fast-track how users adapt to and engage with the business solutions tools. Their skilled knowledge means they can identify areas to improve efficiency, help administrators, reduce errors, and help a business to hit goals and their ROI faster.