Gold Coast Titans

When ELMO was first introduced at the Titans, things were still pretty manual, but as the club grew, their desire for superior structure and efficiency became more urgent. We sat down with Tayla Langley, People & Culture Advisor, to see how they’ve been progressing.

“Back then, there weren’t a lot of processes or systems in place,” recalls Tayla. “Over the last few years we’ve done a lot of work to create better frameworks and ELMO’s been a part of that journey.”

While Tayla wasn’t part of the original implementation, she’s seen firsthand how it’s helped the club’s people and culture focus level up. “The ELMO project definitely kicked off as a way to create efficiencies and improve the employee experience,” she explains. “That was a big focus when it was being implemented, and still is”

And while ELMO Onboarding is primarily used by admin and football staff, the integrated payroll module supports players as well.

Reflecting on the last few years, Tayla says onboarding has come a long way. “Everyone who joins the club now gets a structured, professional onboarding experience. It sets the tone from day one.”

The time saved is also no small thing. “We’re not hindered by the admin anymore. We can actually connect with new starters, talk to them about our values, and help them settle in properly.” Talya explains.

That same shift is clear when it comes to previously tedious employment documentation. “We issue all our contracts, amendments, probation letters, everything, through ELMO,” she says. “It’s efficient, and it’s a much better experience for staff.”

There’s also been a significant cultural benefit, which is a massive focus for the Titans. “We’ve got more time to focus on things like engagement and regular check-ins. We’re thinking long term now, not just reacting. We have time for strategy.” Tayla explains.

Another major upside for the Titans is local comprehensive support when the team needs it. And when the team needs support, it’s there. “I find the support guides really handy, meaning that most of the time I don’t even need to contact anyone. But when I do, the ELMO support team’s always responsive.”

So, would she change anything? “Honestly, no,” Tayla says. “My advice for other clubs would be to focus on the end user. Yes, ELMO makes things more efficient from a people and culture perspective, but it also helps create a consistent, enjoyable experience for your people. It’s the staff who experience that transformation – and that’s what it’s all about.”