Frequently Asked Questions

ELMO HR Core helps HR teams manage employee records and core HR workflows by acting as the main employee record system of the ELMO platform. It is the foundation that centralises employee data and connects workflows across the employee lifecycle, supporting ANZ organisations.

ELMO Payroll helps payroll and HR teams run connected payroll by matching organisations to a suitable payroll system from a curated network of best-of-breed payroll partners suited to your industry, scale and award complexity. 

For ANZ organisations, this can support local payroll requirements and connected HR workflows. The selected payroll partner determines payroll-engine behaviour, compliance scope, award coverage and integrations, so confirm the fit before contracting.

ELMO Performance helps HR and managers run structured performance reviews by supporting self-assessments, manager ratings, 360 feedback, goal and OKR setting, calibration, checkpoints and development objectives. 

Connect performance outcomes with ELMO Remuneration for pay-review decisions and ELMO Learning for development-plan execution. Exact workflows and integrations depend on configuration. Review the appraisal workflow and development needs you want to standardise first.

Yes. ELMO supports the full employee cycle from recruitment and onboarding through to HR management, learning, performance, remuneration, payroll and more. The products and integrations available to each customer depend on the selected products and implementation scope.

ELMO Payroll supports New Zealand payroll requirements through capabilities such as Payday Filing and KiwiSaver, l coverage depending on the selected partner engine and configuration. Access to sensitive payroll data is controlled through role-based permissions, and HR Audit reporting helps organisations review changes. ELMO also maintains privacy and information security policies, supported by a privacy committee and an ISO 27001-certified Information Security Management System.

ELMO can provide audit-ready compliance reports across areas such as mandatory learning and certification, onboarding checks and payroll data. Reports can show training completion and expiry status, compliance evidence and changes to pay-critical employee data, while payroll integrations log changes and conflicts through the Integration Dashboard. The exact reports available depend on the payroll solutions and configuration in use.

No. ELMO does not use customer data to train third-party or public AI models.

ELMO uses a defence-in-depth approach to protect employee information. Controls include role-based access, multi-factor authentication, encryption at rest and in transit, threat monitoring, intrusion detection and prevention, centralised logging, vulnerability scanning, independent penetration testing and reviews of privileged accounts.

Yes. ELMO’s AI features are designed to support human decision-making, not replace it. AI-generated content is clearly identified, and people can review and edit outputs before they are approved or used. Human oversight remains especially important for consequential people decisions.

Yes, AI features in ELMO are optional. You can disable them at any time in Settings, and your core workflows will continue to operate as normal.

Yes. ELMO is committed to using and managing AI transparently and ethically and holds the international standard for Artificial Intelligence Management Systems (ISO/IEC 42001:2023 certified). For New Zealand customers, data processing occurs within Australian AWS regions aligned with the NZ Privacy Act 2020, and AI features are governed by the same ethical principles, design guardrails, and human-in-the-loop controls applied across the platform.

Every ELMO implementation follows a structured, collaborative process covering scoping and requirements, project planning, data preparation, configuration, testing, user acceptance testing and training. After go-live, customers receive hypercare, optimisation and a handover to Support, Account Management and Customer Success. 

Our Customer Success team helps customers turn implementation into long-term value. Customer Success Managers work with your team to support adoption and optimisation, with guidance that can include reviewing modules and system design, analysing usage, training new administrators, making configuration changes and introducing new features. The level of ongoing support depends on your package and needs.

Yes. ELMO can migrate employee data from spreadsheets or another HR system as part of implementation, depending on the supported structures and scoped fields. Once ELMO has received a clean, current source data, we will guide mapping, import and testing.

ELMO products share data through controlled integrations. Each workflow or field is assigned to the relevant source of truth. HR data may feed connected modules, while payroll-specific fields remain governed by the selected payroll engine.

Yes. ELMO can be configured for different entities, locations and employment conditions using organisational structures, role-based access, configurable fields, workflows and product settings. Configuration may vary based on the selected products, payroll engine, integration design and implementation scope.

ELMO pricing depends on the products selected, organisation size, payroll requirements, implementation scope and ongoing support needs. Contact the ELMO team for a tailored quote.

An ELMO subscription covers the products included in your agreement. Implementation, data preparation or migration, integrations, training, ongoing support, Customer Success packages, payroll-partner charges and third-party integration fees may affect the total cost.

ELMO is designed primarily for mid-market organisations that want a connected employee-lifecycle platform and have enough process or integration complexity to benefit from a shared foundation. The right fit depends on your organisation’s size, workforce complexity, products and integration requirements.

While a standalone tool may offer greater depth in one workflow, ELMO reduces the number of separate employee-lifecycle systems and integration handoffs by combining HR, payroll and rostering on one connected data foundation.

ELMO customers can get product help through the ELMO Support page, the ELMO Help Desk or through their Account Manager. Company Administrators can access Help Centre articles, submit tickets through the Help Desk and track requests.

Yes, AI features in ELMO are optional. ELMO administrators can disable optional AI features in Settings, and your core workflows will continue as normal. 

Existing ELMO customers can discuss adding a product with their Account Manager or reach out to our team.

You can find product release notes and update guidance through the ELMO Help Desk. Subscribe and opt-in to our marketing emails to receive our product newsletters and roadmap updates.