Australian Dental Council

Prior to the implementation of ELMO, most of the ADC’s HR processes were manual, relying on a complex string of approval forms, spreadsheets and email chains, causing delays, frustration, and limiting their ability to scale. Seeking a more unified and streamlined approach, the ADC set out to find a HRIS with an integrated Learning Management System (LMS), a performance management system and strong support to meet their needs.

As Laura Malone, the ADC’s Director of People and Culture, explains, “I joined the ADC during a period of growth. When I commenced, I reviewed our systems and I quickly saw opportunities to improve efficiency. This is where ELMO has transformed the way we work.”

When Laura first started, everything – from end-to-end recruitment to performance reviews – was handled through manual processes. This meant the HR team was spending significant time chasing approvals, emails and documents. As the organisation was growing, this was becoming harder to manage.

“Our recruitment process was tedious. Forms circulated between HR and managers with no streamlined system. Each hire meant chasing signatures, setting up folders, and constant follow-ups.”

With a small HR team, Laura knew that they needed an integrated system that could simplify HR operations and ensure compliance, while giving managers more autonomy as the organisation expanded.

The shift to ELMO transformed the HR operations, freeing Laura and her lean team to focus on more strategic initiatives. “HR processes are now more efficient and accessible. Managers can navigate the system independently, and all documents and workflows are stored centrally for easy access.” Laura says.

Laura also emphasises how ELMO’s LMS has benefitted the ADC, particularly in promoting a culture of continuous learning and compliance. “We’ve built our own safe and respectful workplace modules tailored to our needs as part of the onboarding process, along with automated reminders for annual renewal, embedding learning into our culture.”

Another key factor in Laura’s decision was ELMO’s commitment to ongoing support. “During my research, I found that other providers didn’t offer the same level of post-implementation support. The ELMO Academy and the customer success management support stood out, which made a big difference in our decision.” Laura recalls.

By automating processes the ADC has enhanced efficiency while supporting workforce growth and Laura is confident that the organisation’s choice to implement ELMO will continue to deliver long term value.