The Gold Coast Titans
Discover how Gold Coast Titans overcomes inefficiencies in HR processes through ELMO Software.
The Challenges
As a fast-growing club with big ambitions, this inefficiency was a problem. To unlock their growth potential, it would be vital to streamline the recruitment and onboarding processes and remove any roadblocks standing in HR’s way.
One such hurdle was collecting and updating employee details, something that can quickly become a drain on resources if left to the responsibility of HR alone. Another challenge was the issuing of contracts and new policies, ensuring the correct paperwork had been acknowledged and signed in a timely manner.
Compliance was equally important. The Titans’ strategic objectives for 2030 include financial strength and commercial success, meaning investing in fit-for-purpose technology was crucial for both efficiency and compliance.
“Efficiency was a deciding factor for me as CFO,” Daley says. “We needed to ensure the software was easy and seamless for our staff to use and that’s why we went with ELMO.”
The Solution
It was clear that implementing HR technology would offer tangible benefits for the Gold Coast Titans and so the partnership with ELMO Software was an exciting proposition.
The Titans implemented a range of solutions, including HR Core, Payroll, Recruitment, Onboarding and Expenses. The implementation of additional modules is still underway.
Reflecting on the implementation process, Adrienne Slik, the Titans’ HR & Payroll Coordinator, says it was a positive experience. While embedding a new payroll system came with inevitable challenges, ELMO worked closely with Daley and her team to navigate the complexities.
“The implementation team were extremely helpful and easily contactable during the implementation process,” Slik says. “We felt very supported throughout the implementation and someone was always available to speak with if we needed help.”
The Benefits
From a smoother onboarding process to allowing staff to check their payslips and employee details on the go, having the right tools in place has taken the hassle out of admin tasks for the Titans’ staff.
Slik says her favourite aspect of using ELMO’s technology has been the workflow tool within ELMO Onboarding which enables her to visualise and create tailored journeys for all new recruits.
“It’s easy to miss important tasks or information during the onboarding process,” she says.
“But being able to set up a workflow for each task required and assign it to the right staff member has made managing the onboarding process so much easier.”
For newly onboarded employee, Cameron Stallard, the Titans’ Content & Media Coordinator, being able to upload all of the required paperwork through the ELMO portal meant he could hit the ground running on his first day with the club.
As a result, he says his start with the Titans was “carefree and efficient”.
“The world is quickly transitioning to a paperless workforce and so being able to carry out previously time-consuming HR processes online and on the go is a must,” Cameron says.
Daley also appreciates the importance of giving new staff and players a seamless start at the club, embedding the culture and values that make the Titans unique.
“Our people are really at the heart of what we do. We want them to have a fantastic start, be equipped for success and support them every step of the way,” she says.
“Just as our players need the right kit on the field, our staff need first-rate technology to be their best.”