Healthcare HR Insights from ELMO’s 2025 HR Industry Benchmark Report

The healthcare industry’s HR revolution has begun

With upskilling posing a challenge, hybrid work debates still unsettled, and a new generation of healthcare employees entering the field, here’s what you need to know for 2025.

AI has firmly landed in healthcare HR

AI is no longer just an emerging trend; it’s a reality that’s already reshaping HR operations across the healthcare sector. The data shows that:

• 81% of HR professionals expect AI to have either a transformative or significant impact on their department over the next year
• 64% feel either very ready or extremely ready to integrate AI into HR processes
• 62% of organisations are increasing their AI budgets in 2025.

AI can assist the healthcare sector by:

• Streamlining administrative tasks, patient scheduling, and medical record management
• Enhancing diagnostics, predictive analytics, and treatment planning for better patient outcomes
• Optimising workforce recruitment, planning, training, and resource allocation to address skilled staff shortages.

It should be made clear, though, that rather than replacing jobs, AI will largely augment roles and increase productivity. This is enablement, not replacement. HR teams that actively embrace AI driven tools will gain a major competitive edge and put them in good stead for the years ahead.

However, AI can still pose challenges, as we discuss in our full report.

Hybrid work remains rather contentious

Five years on from the pandemic, we’re still seeing the hybrid work debate roll on. In our report, we found that currently:

• 46% require full-time onsite attendance
• 37% operate hybrid models with 2-4 mandated onsite days
• 3% allow fully remote work.

The search for the ideal balance continues, with 68% of healthcare organisations planning to revise their policies this year, and:

• 52% are implementing variations on hybrid models
• 14% are moving to five days onsite.

It’s increasingly clear that organisations that successfully align work policies with employee preferences will be better positioned to attract and retain top healthcare talent.

Alternate benefits may be offered for those in healthcare who are required to be onsite, such as hospitals, aged care facilities, or other patient facing contexts.

The rise of the Gen Z workforce

Baby Boomers are retiring, and Gen Z are stepping into their shoes. By 2025, Gen Z will make up a sizeable portion of the workforce, in fact, close to one third. The challenge? Their expectations tend to differ substantially from previous generations.

HR professionals in healthcare report:

• 48% identify a significant difference in work styles
• 43% observe some differences but not drastic
• 10% deem there to be no significant difference.

These are strong figures that tell us that organisations that don’t adapt their management approach may struggle to retain younger workers. According to our ongoing Employee Sentiment Index surveys, Gen Z employees across ANZ consistently rank flexible work as a top factor in workplace retention

HR emerges as a strategic force

We’ve found that HR professionals are seeing an increased level of collaboration between their Chief Human Resources Officer (CHRO or equivalent) and executive leadership: 

• 64% report strong partnership with the Chief ExecutiveOfficer
• 57% see strong collaboration with the Chief Financial Officer

This shift highlights HR’s growing role in:

• Aligning HR strategies with organisational goals
• Using financial data to drive workforce decisions
• Predicting and preparing for future workforce trends.

What are the biggest challenges in healthcare HR for 2025?

While progress is evident, healthcare HR professionals still face significant challenges, telling us that:

• 31% predict struggles with upskilling, cross-skilling, or reskilling employees.
• 29% identify a shortage of skills as creating issues.
• 28% see the implementation of legislative changes as a major hurdle

These challenges highlight the need for a stronger focus on developing internal skills and overcoming the labour shortage through sharper recruitment and retention solutions.

Developing careful policy update systems, smoother staff training, and compliance management, will be pivotal in navigating evolving legislative changes.

Healthcare HR wrap up for 2025

So, what did we learn? The HR landscape in healthcare is evolving fast, with AI integration, hybrid work changes, and a new generation of workers reshaping the industry.

HR is taking a more strategic role, influencing leadership decisions, and tackling challenges like upskilling,  labour shortages, and legislative changes. Organisations that embrace AI responsibly, refine work policies, and adapt to Gen Z’s expectations will position themselves better for success in 2025.

Read the full 2025 ELMO HRIB report