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Virtual Event
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Why your team uses AI every day and nothing’s changing

The AI Capability Trap

Wednesday Apr 15, 2026
12pm AEST / 2pm NZST
45mins

Close to 70% of knowledge workers now use AI every week. But only 1 in 8 are truly AI-fluent (using AI deeply enough, for long enough, to change how work actually gets done).

Many are stuck in the capability trap: using AI often, but never building the intuition to solve complex business problems.

In March, our AI Capability Gap webinar explored why adoption isn’t translating to impact. This session focuses on how to benchmark your team’s AI competency and build AI capability that translates into getting work done.

Dr Sean Gallagher, lead researcher on Australia’s only longitudinal AI workforce capability study, will share the two-sided playbook for building AI-capable workforces — combining people capability with work design. Justin Meier will take you inside ELMO’s journey of applying that playbook as “customer zero” — including what worked, what they got wrong, and what changed when Humanova challenged their assumptions.

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What you’ll learn

Why tool based training is not converting to productivity gains
AI Intuition, the real driver of AI impact, is 92% driven by sustained time investment, not frequency. If your program is built on prompts and tips, you’re solving the wrong problem.
A two-sided playbook you can actually use
Most capability programs focus only on people. This one pairs people capability (from skills to judgement) with work design (protected time, workflow redesign), and walks through both sides with tips you can put in place immediately.
What it looks like when HR owns enterprise AI capability
AI-fluent workers already use AI outside their domain. HR is now the capability steward for the whole organisation, and this session unpacks what that partnership with technology, security and leadership actually looks like in practice.

Speakers

Justin Meier
Head of Talent, Capability and Workplace Experience
ELMO Software
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Dr Sean Gallagher
Founder, Humanova | Lead researcher on Australia’s only longitudinal AI workforce capability study
Humanova
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